Nursing Student Handbook

Email and On-line Etiquette

Guidelines for a professional nursing student:

  • IMPORTANT - REREAD YOUR MESSAGE BEFORE SENDING IT.
  • Treat the course faculty with respect; this includes within emails or any other communication.
  • Always use your professor’s proper title: Dr., Prof., Mr., Ms.
  • Unless specifically invited, do not refer to faculty or superiors by a first name.
  • Important: Instructors send messages intended for you only, and do not anticipate that you will share their messages.  
  • Consider the information - it may be better to discuss things in person.
  • Professional tip - Email can be used as written confirmation afterward a conversation.
  • Use clear and concise language. Keep it simple and summarize with bullets.
  • Remember that all college-level communication should have correct spelling and grammar
  • Avoid slang terms such as “wassup?” and texting abbreviations such as “u” instead of “you”.
  • Use standard fonts such as Times New Roman or Arial and use a size 12- or 14-point font.
  • Avoid using the caps lock feature as IT CAN BE INERPRETED AS YELLING.
  • Limit and possibly avoid the use of emoticons.
  • Be cautious when using humor or sarcasm as tone is sometimes lost in an email or discussion post and your message may be unintentionally offensive.
  • Caution on sharing personal information (both yours and others).
  • Absolutely do not send any patient information in any communication form (HIPPA violation).
  • Use a brief descriptive subject line
  • Avoid attachments unless you are sure your recipients can open them.
  • Be sure to include your name at the end.
  • Think before you send the email to more than one person.  Does everyone really need to see your message?
  • Be sure you really want everyone to receive your response when you click “Reply All”.
  • REREAD THE MESSAGE.
  • Check twice - Be sure that the message is going to the intended recipient before you click Send.